FAQs2018-07-31T20:28:14+00:00

FAQs

How Will My Order Ship?2018-07-10T15:34:28+00:00

Depending on the size of the order, orders will either ship via United Parcel Service (UPS) Ground or an LTL carrier that services your delivery area. Special arrangements can be made to utilize a different UPS service (red, blue, etc.) or a customer designated LTL carrier. Additionally, products can be shipped freight-collect.

Can I Establish Credit Terms and Order Without a Credit Card?2018-07-10T15:48:08+00:00

Absolutely, Kroy extends credit terms to its customers based on each customer’s credit worthiness.

Can I Order In Small Quantity Or Broken Case Quantities?2018-07-10T15:47:56+00:00

Unfortunately, in order to control shipping and handling charges and continue to offer the lowest prices in the industry, the company cannot sell items in increments other
than full case quantities. Consult your Sales Representative to find out the standard case quantity for the many products Kroy offers.

How Long Will It Take To Receive My Labels?2018-07-10T15:47:51+00:00

Generally, orders for stock items will arrive within one to five business days from the date the order is placed. Shipping times can vary depending on your location. For items
that are not in stock, your Sales Representative can give you an estimated delivery date.

What Is Your Return Policy?2018-07-10T15:47:43+00:00

Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number conspicuously displayed on the outside of the returned package. To obtain an
RGA number, please contact your Sales Representative

What is the Difference Between Thermal Labels and Direct Thermal Labels?2018-07-10T15:47:33+00:00

The main difference is direct thermal printing does not use a ribbon. Direct thermal printing does require the use of special heat sensitive substrate material. The printhead
activates the heat sensitive coating on this material forming a black image. Thermal transfer printing uses a ribbon from which ink is transferred under heat and pressure
to the substrate.

Do I Need A Ribbon in my Printer?2018-07-10T15:47:24+00:00

Ribbons are used only with thermal transfer labels NOT with direct thermal labels.

Ribbon Width2018-07-10T15:47:13+00:00

The ribbon width should extend past the edge of the label material to prevent damage to the print head from abrasion by the label material. For example, a 2.5 wide label
would require a 3 inch wide ribbon. Many ribbons are actually larger than their specified width (4 inch ribbons, for example, are typically 4.33 inches wide).

Ink Configuration ( In or Out )2018-09-25T20:53:23+00:00

Specify the brand of printer when you purchase ribbon to assure ribbons are wound in the correct configuration – either ink side wound “in” (also called “coated side in” – CSI)
or ink side wound “out” (also called “coated side out” – CSO).

Roll Core Size2018-10-05T14:43:00+00:00

We Offer 3 Different Label Core Sizes:

  1. Industrial Printer Rolls – 3″ Core
  2. Desktop Printer Rolls – 1″ Core
  3. Mobile Printer Rolls- 3/4″ Core

 

Our Thermal Ribbons Come In The Following Core Sizes:

  1. Industrial Printer Wax Ribbon Rolls – 1″ Core
  2. Desktop Printer Wax Ribbon Rolls-  1/2″ core
Roll Length2018-07-10T15:46:08+00:00

Roll length equates to maximum roll diameter. All printers have a maximum roll diameter that they can accept.

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