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    Generally, orders for stock products received by 3:00 Eastern Standard Time (EST) will ship the same business day. The shipping time on orders for non-stock products
    varies. Your Sales Representative can give you an estimate of delivery time for non-stock items. Where necessary, orders can be split so that items that are in stock
    can ship immediately with the remaining items shipping as soon as they become available.


    Depending on the size of the order, orders will either ship via United Parcel Service (UPS) Ground or vian an LTL carrier that services your delivery area. Special arrangements can
    be made to utilize a different UPS service (red, blue, etc.) or a customer designated LTL carrier. Additionally, products can be shipped freight-collect.


    Can I establish credit terms and order without a credit card?

    Absolutely, Kroy extends credit terms to its customers based on eash customer’s credit worthiness.

    Can I order in small quantity or broken case quantities?

    Unfortunately, in order to control shipping and handling charges and continue to offer the lowest prices in the industry, the company cannot sell items in increments other
    than full case quantities. Consult your Sales Representative to find out the standard case quantity for the many products Kroy offers.

    How long will it take to receive my labels?

    Generally, orders for stock items will arrive within one to five business days from the date the order is placed. Shipping times can vary depending on your location. For items
    that are not in stock, your Sales Representative can give you an estimated delivery date.

    What is your return policy?

    Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number conspicuously displayed on the outside of the returned package. To obtain an
    RGA number, please contact your Sales Representative


    What is the difference between Thermal Labels and Direct Thermal Labels?

    The main difference is direct thermal printing does not use a ribbon. Direct thermal printing does require the use of special heat sensitive substrate material. The printhead
    activates the heat sensitive coating on this material forming a black image. Thermal transfer printing uses a ribbon from which ink is transferred under heat and pressure
    to the substrate.

    Do I need a ribbon in my printer?

    Ribbons are used only with thermal transfer labels not with direct thermal labels.

    What are the key factors in selecting a ribbon?

    Ribbon Width

    The ribbon width should extend past the edge of the label material to prevent damage to the print head from abrasion by the label material. For example, a 2.5 wide label
    would require a 3 inch wide ribbon. Many ribbons are actually larger than their specified width (4 inch ribbons, for example, are typically 4.33 inches wide).

    Ink Configuration (IN or OUT)

    Specify the brand of printer when you purchase ribbon to assure ribbons are wound in the correct configuration – either ink side wound “in” (also called “coated side in” – CSI)
    or ink side wound “out” (also called “coated side out” – CSO).

    Roll Core Size

    Confirm the inside core diameter for the brand printer you own

    • Typical desktop unit: 0.5 inch ID cores
    • Typical table top unit: 1 inch ID cores

    Be sure to confirm the ribbon is designed for your printer brand as some cores also have special slots in the core to fit in ribbon feed mechanism.

    Roll Length

    Roll length equates to maximum roll diameter. All printers have a maximum roll diameter that they can accept.

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